Help CenterIf you are having trouble verifying your identity with the KYC process on on Step 8, here are some suggestions to help resolve the issue:
1. Ensure Your ID is Clear and Valid
- Use a government-issued, unexpired ID (driver’s license, passport, or state ID).
- Ensure the ID is not damaged, blurry, or obscured.
- Place the ID on a flat surface or hold it steady while taking the photo.
- Take the picture in a well-lit environment to reduce glare and shadows.
2. Match the Selfie with Your ID
- Make sure your face is fully visible in the selfie.
- Remove hats, glasses, or masks that may obscure your face.
- Keep a neutral expression and look directly at the camera.
- Ensure the background is clear to avoid errors in face-matching.
3. Verify Your Personal Information
- Ensure your full name, date of birth, and address match the information on your ID.
- Double-check that there are no typos or mismatched details.
4. Use a Supported Device and Browser
- Vouched works best on an updated web browser (Chrome, Firefox, or Safari).
- If using a phone, ensure you are using a modern smartphone with a functional camera.
- Try switching to a different device or browser if verification fails.
5. Enable Camera and File Permissions
- If using a mobile device:
- iPhone: Go to Settings → Safari → Camera & Microphone and allow access.
- Android: Go to Settings → Apps → Browser App → Permissions and enable camera access.
- If using a computer:
- Ensure your browser has permission to access the camera in site settings.
6. Check Your Internet Connection
- A stable internet connection is required for a smooth verification process.
- Avoid using public Wi-Fi or slow networks.
7. Restart the Verification Process
- If an error occurs, refresh the page and try again.
- Clear your browser cache and cookies before retrying.
8. Contact Support
- If you continue experiencing issues, reach out to our team for help.
- Provide any error messages you received and details of the issue to expedite troubleshooting.