<p>Please contact our customer service team by submitting a support ticket here <a rel="noopener noreferrer" href="https://ubsportal.com/help" target="_blank">https://ubsportal.com/help</a> or by emailing <a rel="noopener noreferrer" href="mailto:support@unitedbusinesssolutions.com" target="_blank">support@unitedbusinesssolutions.com</a> or&nbsp;</p>
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Please contact our customer service team by submitting a support ticket here or by emailing or 

 

I need help, where can I receive support?

Step 4. Verify Identity (Tax Status) - I'm not sure if I've been verified? How do I know?

Step 4. Verify Identity (Tax Status) - I cannot verify my identity, what do I do?

Step 4. Verify Identity  (Tax Status) - Error Can’t Access Your Camera

Step 5. Waiting on IRS (Still Waiting...)

Step 6. Calculation Complete - Still awaiting transcripts

Step 6. Calculation Complete - I think my final calculated credit is incorrect

Step 6. Calculation Complete - Why Is My Self-Employed Tax Credit Different?

Step 6. Calculation Complete - Why has my claim been disqualified?

Step 7.  Advanced Funding - Why am I ineligible for the advance?

Step 7. Verify Bank Account - Can I change my bank account?

Step 7. Verify Bank Account - Bank Authorization Failed (Maximum Attempts)

Step 7. Verify Bank Account - I don't see the deposit to my account/

Step 7. Verify Bank Account -  I don’t see the verification code on my bank statement

Step 8. Verify Identity (Vouched) - Why do I have to verify my identity again?

Step 8. Verify Identity (Vouched) - I'm not sure if I've been verified? How do I know?

Step 8. Verify Identity (Vouched) - I cannot verify my identity, what do I do?

Step 8. Downloading Documents - I'm having issues or errors

Help & Troubleshooting