Help CenterHelp & Troubleshooting
I need help, where can I receive support?Step 4. Verify Identity (Tax Status) - I'm not sure if I've been verified? How do I know?Step 4. Verify Identity (Tax Status) - I cannot verify my identity, what do I do?Step 4. Verify Identity (Tax Status) - Error Can’t Access Your CameraStep 5. Waiting on IRS (Still Waiting...)Step 6. Calculation Complete - Still awaiting transcriptsStep 6. Calculation Complete - I think my final calculated credit is incorrectStep 6. Calculation Complete - Why Is My Self-Employed Tax Credit Different?Step 6. Calculation Complete - Why has my claim been disqualified?Step 7. Advanced Funding - Why am I ineligible for the advance?Step 7. Verify Bank Account - Can I change my bank account?Step 7. Verify Bank Account - Bank Authorization Failed (Maximum Attempts)Step 7. Verify Bank Account - I don't see the deposit to my account/Step 7. Verify Bank Account - I don’t see the verification code on my bank statementStep 8. Verify Identity (Vouched) - Why do I have to verify my identity again?Step 8. Verify Identity (Vouched) - I'm not sure if I've been verified? How do I know?Step 8. Verify Identity (Vouched) - I cannot verify my identity, what do I do?Step 8. Downloading Documents - I'm having issues or errors